Find a Career

🎯 Ideal qualifications:

• Prior IT background
• Customer Service Experience
• Basic networking knowledge
• Understands a bit about DHCP and DNS
• Capable of level 1 and level 2 technical debugging on phones
• Basic network troubleshooting, i.e.
• Familiarity with SSH

⚙️ Responsibilities:

• Writing down an accurate take of what the user is experiencing as the issue, and then following our documented processes to go and debug said issue.
• Capturing debug logs, if available, on the relevant phone or device, and then forwarding that on to the relevant vendor or internal specialist.
• Updating hardware to the latest firmware and boarding devices in Grandstream Device Management, or Yealink Device Management System
• Changing call routing (ring groups, voicemails, destinations of phone numbers, time conditions, follow me, call flows)
• Analyzing call records to see how a call was handled
• Setting users up on our mobile and Desktop 🖥️ applications
• Configuring microphones and headsets with users to enable a reliable audio experience
• Creating FusionPBX user accounts
• Walking customers through placing orders on our website and through our available products and services
• Updating E911 addresses in Ops
• Ordering hardware from our wholesale vendors
• Following up with clients post-sale to ensure their phones work to serve their needs
• Pinging to see if we can get to the local router, and to say 8.8.8.8, and also to places like google.com, and to our servers, from the context of our endpoints on a customer's network

☎️ Why us?

We are a boutique telephony provider and we pride ourselves on the quality of our customer support and our ability to solve our customer's problems. In this role you'll directly help people everyday and your work will make a difference to our customers.

To apply for this position please email dan at acceleratenetworks dot com. Attach a copy of your current résumé and tell us why you're interested in this position. Please provide 1 professional and 2 personal references to help us verify your credentials.

Apply Now

🎯 Ideal qualifications:

• Prior IT background
• Customer Service Experience
• Basic networking knowledge
• Understands a bit about DHCP and DNS
• Capable of level 1 and level 2 technical debugging on phones
• Basic network troubleshooting, i.e.
• Familiarity with SSH

⚙️ Responsibilities:

• Writing down an accurate take of what the user is experiencing as the issue, and then following our documented processes to go and debug said issue.
• Capturing debug logs, if available, on the relevant phone or device, and then forwarding that on to the relevant vendor or internal specialist.
• Updating hardware to the latest firmware and boarding devices in Grandstream Device Management, or Yealink Device Management System
• Changing call routing (ring groups, voicemails, destinations of phone numbers, time conditions, follow me, call flows)
• Analyzing call records to see how a call was handled
• Setting users up on our mobile and Desktop 🖥️ applications
• Configuring microphones and headsets with users to enable a reliable audio experience
• Creating FusionPBX user accounts
• Walking customers through placing orders on our website and through our available products and services
• Updating E911 addresses in Ops
• Ordering hardware from our wholesale vendors
• Following up with clients post-sale to ensure their phones work to serve their needs
• Pinging to see if we can get to the local router, and to say 8.8.8.8, and also to places like google.com, and to our servers, from the context of our endpoints on a customer's network

☎️ Why us?

We are a boutique telephony provider and we pride ourselves on the quality of our customer support and our ability to solve our customer's problems. In this role you'll directly help people everyday and your work will make a difference to our customers.

To apply for this position please email dan at acceleratenetworks dot com. Attach a copy of your current résumé and tell us why you're interested in this position. Please provide 1 professional and 2 personal references to help us verify your credentials.

Apply Now

🎯 Ideal qualifications:

• Prior IT background
• Customer Service Experience
• Basic networking knowledge
• Software Development Experience
• Contributions to the FusionPBX project
• Familiarity with SSH, Git, and CD/CI
• Desire to learn

⚙️ Responsibilities:

• Build new features for FusionPBX in PHP
• Update the HTML and CSS on pages inside of FusionPBX to improve the User Experience
• Debug issues in FusionPBX based on logs captured in our Loki and Graphana based logging infrastructure
• Analyzing call records to see how a call was handled
• File and respond to issue on Github
• Document bugs, features, and business workflows
• Work with teammates to solve technical problems and reduce the cost of providing service to our customers
• Provide your own computer and required work space tools
• Show up on-site to work in the South Lake Union neighborhood

☎️ Why us?

We are a boutique telephony provider and we pride ourselves on the quality of our customer support and our ability to solve our customer's problems. In this role you'll directly help people everyday and your work will make a difference to our customers.

To apply for this position please email dan at acceleratenetworks dot com. Attach a copy of your current résumé and tell us why you're interested in this position. Please provide 1 professional and 2 personal references to help us verify your credentials.

Apply Now

🎯 Ideal qualifications:

• Prior IT background
• Customer Service Experience
• Basic networking knowledge
• Software Development Experience
• Prior work experience on iOS and Android apps
• Contributions to the Linphone project
• Familiarity with SSH, Git, and CD/CI
• Desire to learn

⚙️ Responsibilities:

• Build new features for our iOS and Android apps
• Update layouts in our apps to improve the User Experience
• Debug issues in our mobile apps based on logs captured in our Loki and Graphana based logging infrastructure
• Analyzing call records to see how a call was handled
• File and respond to issue on Github
• Document bugs, features, and business workflows
• Work with teammates to solve technical problems and reduce the cost of providing service to our customers
• Provide your own computer and required work space tools
• Show up on-site to work in the South Lake Union neighborhood

☎️ Why us?

We are a boutique telephony provider and we pride ourselves on the quality of our customer support and our ability to solve our customer's problems. In this role you'll directly help people everyday and your work will make a difference to our customers.

To apply for this position please email dan at acceleratenetworks dot com. Attach a copy of your current résumé and tell us why you're interested in this position. Please provide 1 professional and 2 personal references to help us verify your credentials.

Apply Now